FAQ
FAQ
Q1: How to insatll and use the embroidery machine?
A1: We have the English teaching manual and videos;All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.
Q2: What if I don't have export experience ?
A2:We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep.Any way, we will help you choose the most suitable shipping service.
Q3:Can you provide the free shipping to sea port ?
A3:Yes, we provide the free shipping to your convenient sea port.If you have agent in China, we can also ship it to them for free.
Q4: How is your technical support?
A4: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.
Q5: Can you get the the machine customized for us ?
A6: Of course, brand name, machine color, designed unique patterns available for customization.
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